Off-Campus Library Services
Central Michigan University



Electronic Document Delivery Help

 

No available Documents

Blank page with ActiveX Icon

Blank Page

File does not begin with %PDF

Acrobat can not open file

Pop-up problems

File is Damaged

Link Does Not Work


It says I don't have any available documents

You may have entered an incorrect email address.
Please login using the email address where you received your notification containing the PIN and link to access your articles online.

You may have typed your PIN incorrectly.
The PIN you receive in your email notification is usually a combination of numbers and letters, and is case sensitive. If typing your PIN in the Ariel Login screen, be careful not to confuse a zero with a capital "O", or the number "1" with a capital "I".

Your documents may have been removed from the system.
Your documents are available for 6 days from the day you are notified or 5 views. After this time, the documents are removed from your use. If it has been longer than 6 days you will need to contact the OCLS Document Delivery Office.


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When using Internet Explorer, I get a blank page with an icon in the upper left corner that takes me to an Active X gallery

You will need to change your security settings in Internet Explorer.

  1. go to tools
  2. options
  3. security>custom levels
  4. make sure the 6 Active X settings are either enabled or set to prompt
  5. click apply

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I get a blank page.
I get an error message which says "file does not begin with %PDF".
I get an error message which says "Acrobat could not open pa#####.fdf because it is either not a supported file type."

You will need to change a setting in Adobe Acrobat Reader
From your start menu go to programs, find Adobe Reader 4.0, 5.0, 5.1, 6.0 or 7.0 and open the program. Follow the instructions below for the version of Adobe Reader you are using

Acrobat 4.0

  1. From the File menu, select Preferences/General. The General Preferences dialog box will open.
  2. Under options, make sure Web Browser Integration is not selected.
  3. Click ok.

Acrobat 5 and 5.1

  1. From the Edit menu, select Preferences. The dialog box will open.
  2. From the list (in the white sidebar) select Options.
  3. Under Web Browser Options, make sure Display PDF in Browser is not selected.
  4. Click ok.

Acrobat 6.0 and 7.0

  1. From the Edit menu, select Preferences. The dialog box will open.
  2. From the list (in the white sidebar) select Internet.
  3. Under Web Browser Options, make sure Display PDF in Browser is not selected.
  4. Click ok.

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I click on the article link and nothing happens, but it says I've viewed the document.

You have a pop-up blocker or firewall installed. You will need to disable or turn off the pop-up blocker

  • find the icon for the program and click on it.
  • choose turn off pop-up blocker or add http://ocls.cmich.edu as an allowed pop-up. There are more complete Instructions for the most used pop-up blockers (pop-up blocker instructions)

    • OR

  • press down the Ctrl key and double click the link for the article. This should bypass most pop-up blockers.

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I get a message that says "the file is damaged or corrupt and cannot be repaired."

A damaged/corrupt file means that your system was not able to fully download the document, and therefore only received part or none of it.

  • First try to refresh/reload the document.
  • If this does not work, you will need to clean out your temporary internet folders and cache. Follow the directions below for the web browser.

    • Internet Explorer.

    1. Click Tools on the menu bar.
    2. Click Internet Options.
    3. Click on the General Tab if necessary.
    4. Click on Delete files.
    5. Delete Cookies.
    6. Click on Settings and choose to view files. If there are any URL's present, manually delete them.
    7. Click ok.

    Netscape Navigator

    1. Click Edit on the menu bar.
    2. Click Preferences. The preferences window should appear.
    3. Under category, click on the + sign next to Advanced to expand the submenus.
    4. Click Cache. The window should display the Cache information.
    5. Click clear Memory Cache. Press ok if prompted to Clear Memory Cache.
    6. Click Clear Memory Cache. Press ok if prompted to Clear Disk Cache.
    7. Press ok.

    Mozilla/Firefox

    1. Click Tools on the menu bar.
    2. Click Options.
    3. Click on the + sign next to Cache.
    4. Click Clear.
    5. Click ok.

    AOL

    1. Click Settings on the AOL toolbar
    2. Under Customize AOL, select View All
    3. Scroll to the How AOL Works section and select Internet (web) Options.
    4. Under Related Settings, select the Internet Explorer settings hyperlink
    5. In the temporary Internet files section, click Delete Files
    6. Delete Cookies.
    7. Click on Settings and choose to view files. If there are any URL's present, manually delete them.
    8. Click ok.

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The link that was sent me in the email does not work

Copy and paste the link into your web browser address box or type in the URL directly.


For more direct instructions, additional help or to have your documents mailed, please contact the OCLS Document Delivery Office at 1-800-274-3838 or oclibsvc@cmich.edu.


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